Experiences of dental access

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Summary of report content

Healthwatch Surrey report on the feedback they have received during the period January to May 2021 about NHS dentistry.  During this period they heard from 72 people.

Key themes in the feedback include:

  • People looking for a dentist that will take on NHS patients, particularly for their children
  • The inaccuracy of the information on the NHS website about dentists able to take on NHS patients
  • People seeking NHS dental services are often in pain
  • People who are exempt from paying NHS dental charges can’t get NHS treatment
  • Cancelled appointments which have not been rescheduled
  • The distance people have to travel to get NHS dental treatment
  • Concerns about treatment received and positive experiences

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Cost and funding of services
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist

Details of people who shared their views

Number of people who shared their views
72
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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