Experiences of the coronavirus pandemic for staff in care homes

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Summary of report content

Healthwatch Wandsworth conducted a survey in July 2020 with 129 staff in care homes to gather their experiences during the pandemic.

The report found that a good proportion of staff felt that over time they had safety measures they seemed happy with, this was not the case for all. The perceived need for mental health support for staff and residents varied as did the support available to them. Technology was recognised as an important way of coping with social distancing measures and new ways of working, but it brought additional challenges in the workload and was not consistently available across all care homes.

A number of recommendations are included in the report. 

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General details

Local Healthwatch
Healthwatch Wandsworth
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
129
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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