Experiences of the CCICP Ambulatory Wound Care Service November – December 2023

Healthwatch Cheshire undertook a further review of ambulatory wound care service provision following a series of enter and view visits in 2022.  They undertook surveys to which 48 patients and 5 staff responded.

The survey results show the Ambulatory Wound Care Clinics continue to be well received by patients, who rated the service highly across the board.

Safety, confidentiality and listening to the needs of the patient scored 100% in all clinics, the same score as last year.

The clinics were all deemed very clean and the vast majority of staff were seen washing their hands before treatments, a slight improvement from last year. Staff were praised highly, introducing themselves to patients in the majority of cases and giving advice and information to support them with their wound; again a slight improvement on last year. They were seen to work well as a team (scoring 100% compared to 89% last year) and involved the patient in their care. 

Most patients travelled by car, walked or came on public transport and found the clinics relatively easy to get to (with the help of relatives on some occasions). The inconsistency of public transport was highlighted, but parking was not mentioned as an issue, which was featured last year.

The staff survey results were an improvement on last year across the board. All five staff members who responded were aware how to request an interpreter when needed All felt they had sufficient time to provide quality care either definitely or to some extent All said they had the equipment/dressings they need to provide evidence based wound care. All said they definitely felt the staff work well as a team.