The Experience of Royal London Hospital

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Summary of report content

Healthwatch Tower Hamlets report on the feedback they received during 2022 about people’s experience of the Royal London Hospital.  During this period they heard from 251 people.

The report looks at:

  • How the feedback was collected
  • Which service aspects people are most commenting on
  • Sentiment
  • Which departments people are most commenting on
  • Trends in A&E
  • Trends in Inpatients
  • Trends in maternity
  • Trends in Surgery
  • Trends in Transport
  • Trends in reception
  • Trends in diagnosis/testing
  • Trends in clinical treatment
  • Trends in clinical nursing
  • Trends in discharge
  • Trends in follow on care
  • Data tables

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General details

Local Healthwatch
Healthwatch Tower Hamlets
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Caring, kindness, respect and dignity
Follow-on treatment and continuity of care
Discharge
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
General outpatients and hospital-based consultants
Inpatient care/General inpatients
Maternity care

Details of people who shared their views

Number of people who shared their views
251
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