The experience of Royal London Hospital

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Summary of report content

Healthwatch Tower Hamlets gathered evidence from 225 people about their experiences of the Royal London Hospital between January and December 2020. The report contains information about:

  • The sentiment of people’s feedback
  • Services people most commented on
  • The different aspects of the services
  • How people felt about services overall, general quality and empathy, information providing by the hospital and access to services.

 

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General details

Local Healthwatch
Healthwatch Tower Hamlets
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Medication, prescriptions and dispensing
Public consultation and engagement
Quality of treatment
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
None
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General outpatients and hospital-based consultants
Cardiology/heart medicine
Diabetes care
Gastroenterology: digestive, intestinal, and bowel services
Maternity care
Neurology, neurosurgery and stroke care
Respiratory medicine (lung services)
Emergency department (inc A&E)
Name of service provider
The Royal London Hospital

Details of people who shared their views

Number of people who shared their views
225
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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