Experience of patient with sight impairment attending a hospital appointment

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Summary of report content

A report by Healthwatch Kent in partnership with the Kent Association for the Blind on the experience of visually impaired people booking appointments in West Kent.

The report covers: access, booking appointments, building and facilities, communication between staff and patients, information providing, quality of staffing, service delivery organisation and staffing and staff attitudes.

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General details

Local Healthwatch
Healthwatch Kent
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Staffing - levels and training
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity

Methodology and approach

Name(s) of the partner organisation(s)
Kent Association for the Blind
Primary research method used
Observation (eg Enter and View)

Details of health and care services included in the report

Name of service provider
Maidstone and Tunbridge Wells Trust

Details of people who shared their views

Number of people who shared their views
2
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