The experience of Northwick park hospital October 2019 - September 2020

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Summary of report content

This report is a trends analysis report by Healthwatch Harrow about experience of Northwick Park Hospital and is based on the feedback of 249 people obtained from a variety of sources, including general engagement and comments posted online.

The top themes are:

  • the vast majority of people report good quality, compassionate treatment and care;
  • people value acute care during the pandemic;
  • people feel levels of support, communication and involvement could be improved;
  • service access (appointment availability and waiting times) remains an issue.

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General details

Local Healthwatch
Healthwatch Harrow
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Triage and admissions
Booking appointments
Written information, guidance and publicity
Caring, kindness, respect and dignity
Parking and transport
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
None
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General outpatients and hospital-based consultants
Oncology and cancer care
Cardiology/heart medicine
Dentist
Other
Inpatient care/General inpatients
Maternity care
Paediatric care
Medical imaging, including radiography, ultrasound, MRI and nuclear medicine
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
249
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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