The experience of Northwick Park Hospital January to December 2023

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Summary of report content

Healthwatch Harrow report on the feedback they've received in 2023 about people's experience of Northwick Park Hospital.  During this period they heard from 356 people.

The report details the sources of the feedback, the aspects of the service that people are commenting on most, sentiment, which departments people are commenting on the most and trends in A&E, inpatient care, maternity, surgery, transport, reception, diagnosis, clinical treatment and nursing, discharge and follow on care

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General details

Local Healthwatch
Healthwatch Harrow
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Administration (records, letters, results)
Caring, kindness, respect and dignity
Follow-on treatment and continuity of care
Diagnosis
Discharge

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Emergency department (inc A&E)
Hospital services- not stated
Maternity care
Respite Care

Details of people who shared their views

Number of people who shared their views
356
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Types of long term conditions
Not known
Does this report feature carers?
Yes
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