The Experience of Northwick Park Hospital
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This report is based on the experiences of 220 people. Feedback was obtained using a variety of sources, such as general feedback to Healthwatch Harrow and social media.
Findings suggest that most people who accessed care at Northwick Park Hospital received good quality, compassionate treatment and care. Key issues raised were the levels of communication and carer involvement.
Overall, feedback was 59% positive. Around two thirds of experiences (60%) reflect good levels of user involvement and support, while sentiment on quality and empathy was broadly positive (72%). On service access, half of comments (50%) are negative overall.
Feedback about A&E suggests good quality, compassionate treatment and care, with general satisfaction on waiting times, communication and involvement.
Feedback suggests experiences of clinical treatment and nursing care are broadly positive overall. On reception, feedback is noticeably negative overall, with satisfaction at just 41%.