Experience of Northwick Park Hospital

Download (PDF 965.38 KB)

Summary of report content

Between 1st April 2018 and 31st March 2019, Healthwatch Harrow collected feedback about people’s experiences of Northwick Park Hospital to find out what people think of their services. Feedback was collected via online portals such as emails and social media as well as via outreach events.

The report found that generally people receive good quality, compassionate treatment and care, however, people did comment on the poor administration and telephone access, and long waiting lists. They reported that levels of information and support as well as waiting times at appointments were an issue. Overall, people found staff to be respectful and professional, and empathetic in A&E, but felt unsupported after discharge.

The report did not make any recommendations.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Harrow
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Administration (records, letters, results)
Triage and admissions
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Diagnosis
Discharge
Public consultation and engagement
Written information, guidance and publicity
Caring, kindness, respect and dignity
Parking and transport
Quality of treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
None
Primary research method used
Focus group
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Other
General outpatients and hospital-based consultants
Cardiology/heart medicine
Dentist
Ear, nose and throat, audiology and maxillofacial services
Inpatient care/General inpatients
Maternity care
Neurology, neurosurgery and stroke care
Orthopaedics and fracture clinic
Physiotherapy
Rheumatology
Urology
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
382
Age group
All
Gender
All
Sexual orientation
Not known
Does this report feature carers?
Yes
Did you find this attached report useful?
0
No votes have been submitted yet.