The Experience of Hospital Services, 01.04.25 - 31.03.26

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Summary of report content

Healthwatch Hammersmith and Fulham report on key themes in the feedback they received in 2025/26 about hospitals.  During that period, they heard from 1,332 people.

The report looks at:

  • Source of the feedback
  • Top trends
  • Sentiment
  • Trends by department

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General details

Local Healthwatch
Healthwatch Hammersmith and Fulham
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
1,324
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