The experience of Homerton University Hospital

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Summary of report content

Healthwatch Hackney report on the key themes in the feedback they received about Homerton University Hospital during 2022/23.  During this period they heard from 404 people.

The report looks at:

  • The origin of the comments made
  • Key themes that people are commenting on
  • Key service areas that people are talking about
  • Sentiment
  • Trends by service

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General details

Local Healthwatch
Healthwatch Hackney
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
404
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