The experience of health, care and community services quarter 4 2022/23
Download (PDF 1.06 MB)Summary of report content
Healthwatch Hackney report on the trends in the feedback they received about all health and social care services in quarter 4 2022/23. During this period, they heard from 891 people.
Overall satisfaction has improved by 1% this quarter, standing at 70% positive, 27% negative & 3% neutral. Feedback suggests people receive good quality, compassionate treatment and care on the whole, with good levels of involvement and communication. Administration, booking and waiting times are cited as issues.
Satisfaction on information, involvement and support has improved by 1% this quarter, standing at 76% positive, 21% negative and 3% neutral. Complaints are down by 5% on communication and by 3% on user involvement, while increasing by 3% on support, according to comments.
Satisfaction on quality and empathy has not changed this quarter, remaining at 85% positive, 14% negative and 1% neutral. Continuing good levels of quality and empathy are reported.
Satisfaction on access to services has improved by 1% this quarter, standing at 45% positive, 51% negative and 4% neutral. Complaints are down by a notable 10% on waiting lists and by 3% on ability to book appointments, while increasing by 6% on telephone access, comments suggest.
Satisfaction with GP services is at 73% positive, 26% negative and 1% neutral, according to feedback. 337 people comment on GP services. Feedback suggests patients continue to receive good quality, compassionate treatment and care, with good levels of involvement and support. Telephone access, booking processes and waiting times are leading negative issues.
Comments suggest satisfaction with dentists is at 84% positive and 16% negative. 136 people comment on dentists. Continuing good levels of quality, empathy, support and involvement are reported. The ability to register for NHS treatment is an issue for some.
Satisfaction with services at Homerton Hospital is at 56% positive, 36% negative and 8% neutral, comments suggest. 92 people comment on Homerton Hospital. Feedback suggests good quality, compassionate treatment and care on the whole, with good levels of involvement and support. According to comments, patients would like greater levels of communication and shorter waiting times.