The experience of Health, care and community services - July-Sept 2022
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Healthwatch Harrow report on the feedback they received during the period July to September 2022. During this period they heard from 645people.
Overall satisfaction has declined by 2% this quarter, standing at 68% positive, 30% negative and 2% neutral. Feedback suggests people receive good quality, compassionate treatment and care on the whole, with good levels of involvement and communication. Administration and service access remain as leading negative issues.
Information, Involvement and Support satisfaction has improved by 1% this quarter, standing at 79% positive, 20% negative and 1% neutral. Complaints are down by a notable 12% on communication, while up by a marginal 1% on user involvement.
Quality and Empathy comments suggest satisfaction has declined by 2%, standing at 82% positive, 17% negative and 1% neutral. People continue to report good levels of quality and empathy across services.
Access to Services satisfaction has declined by 2% this quarter, standing at 34% positive, 64% negative and 2% neutral. Complaints are down by 2% on booking and marginally by 1% on waiting lists, while increasing by 5% on waiting times and 2% on telephones.
GP Services satisfaction has improved by 2% this quarter, standing at 50% positive, 46% negative and 4% neutral. 267 people comment on GP services, with good quality, compassionate treatment and care reported. While good levels of support are received, patients would like a greater level of communication and involvement. Ability to book appointments, administration, telephones and waiting lists are cited as issues.
Dentists satisfaction has improved by 5% this quarter, standing at 93% positive and 7% negative. 226 people comment on dentists, with accounts of excellent treatment, care and customer service recorded. Good levels of information and involvement are also reported.
Northwick Park Hospital satisfaction has improved by 4% this quarter, standing at 51% positive, 48% negative and 1% neutral. 112 people comment this quarter, with compliments on quality and levels of involvement and support received. Waiting times (at A&E) are noticeably criticised this quarter.
This quarter, 7 people comment on wider community issues (not related to health or social care services). While few comments are received, there is a notable trend on cost of living related issues