The Experience of Health, Care and Community Services
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Healthwatch Halton report on key themes and trends in the feedback they received in quarter 4 2024/25. During that period they heard from 593 people.
Feedback suggests people receive good quality, compassionate treatment and care on the whole, with good levels of involvement. Service access (booking and waiting times) and communication are leading negative topics.
This quarter, complaints are up by 12% on support, by 10% on communication and by 1% on user involvement.
Good levels of quality and empathy continue to be reported.
This quarter, complaints are down by 7% on telephone access and by 1% on ability to book appointments, while up by 4% on waiting times.
98 people comment on GP services. Feedback suggests patients would like greater levels of access, empathy, involvement, communication and support.
60 people comment on dentists, with accounts of excellent treatment, care and customer service recorded. Good levels of information and involvement are also reported. NHS treatment is an issue, for some.
290 people comment on hospitals this quarter. Experiences reflect good quality treatment and care, with good levels of involvement and support. Service access, particularly waiting times is a leading negative topic. Feedback suggests patients would also like greater levels of communication.