The experience of health, care and community services

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Summary of report content

This report is based on the experience of 641 people. Feedback has been obtained from a variety of sources, including general engagement and comments posted online (including Care Opinion, NHS and social media).

Feedback suggests people receive good quality, compassionate treatment and care overall, with good levels of involvement. Administration and service access remain as leading negative issues.

Key issues discussed:

  • Information, involvement and support: 70% positive feedback
  • Quality and empathy: 80% positive feedback
  • Access to services: 59% negative feedback, including telephone access and punctuality
  • GP services: 200 people commented on GP services, with 54% positive feedback. Key issues were booking appointments, administration, telephone services and waiting lists.
  • Dentists: 168 people commented on dentists with 89% of feedback being positive.

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General details

Local Healthwatch
Healthwatch Harrow
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Integration of services and communication between professionals
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Primary research method used
Observation (eg Enter and View)

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Other

Details of people who shared their views

Number of people who shared their views
641
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