The Experience of Health, Care and Community Services

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Summary of report content

Healthwatch Hammersmith and Fulham undertook a trends analysis of the feedback they received during quarter 4 2025/26.  During this period, they heard from 731 people.

The report looks at:

  • Overall satisfaction
  • Satisfaction with information, involvement and support
  • Satisfaction with quality and empathy
  • Satisfaction with access to services
  • Satisfaction with GPs, dentists and hospitals.

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General details

Local Healthwatch
Healthwatch Hammersmith and Fulham
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
731
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