The Experience of Health, Care and Community Services
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Healthwatch Harrow report on the key themes in the feedback they received in Q1 2205/26. During this period, they heard from 1,128 people.
Feedback suggests people receive good quality, compassionate treatment and care on the whole, with good levels of involvement and communication.
This quarter, complaints are down by 3% on user involvement and support, while up by 1% on communication.
Good levels of quality and empathy continue to be reported.
This quarter, complaints are down by 1% on ability to book appointments, while up by 11% on telephone access, and by 2% on waiting times.
645 people comment on GP services. Feedback suggests patients continue to receive good quality, compassionate treatment and care, with good levels of involvement and support. Booking and waiting times remain as leading negative topics.
362 people comment on dentists, with accounts of excellent treatment, care and customer service recorded. Good levels of information and involvement are also reported.