The experience of Health, Care and Community Services

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Summary of report content

Healthwatch Harrow engaged with 555 people to collect their experiences of health and social care during October 2021 to December 2020. 

The report found that people feel more positive about services, information, quality and access during this period compared to previous quarters. The majority of feedback related to primary care services including GPs and dentists. People reported relatively mixed experiences with GPs, but were more positive about dentistry services. 68% of people had negative experiences of diagnosis and testing, although treatment experiences were more positive. 

No recommendations were made in this report. 

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General details

Local Healthwatch
Healthwatch Harrow
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Diagnosis
Written information, guidance and publicity
Caring, kindness, respect and dignity
Referrals

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
General outpatients and hospital-based consultants
Community Mental Health Team (CMHT) and specialist MH services
Other

Details of people who shared their views

Number of people who shared their views
555
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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