Experience of health and social care services Q3

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Summary of report content

This report is based on the experience of 352 people. Feedback has been obtained from a variety of sources, including general outreach and comments posted online (including the NHS, Care Opinion and social media).

Findings suggest the vast majority of people receive good quality, compassionate treatment and care. However, we hear accounts of poor appointment and telephone access. People would also like greater levels of communication.

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General details

Local Healthwatch
Healthwatch Harrow
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Cardiology/heart medicine
Dentist
Maternity care
Neurology, neurosurgery and stroke care
Community Mental Health Team (CMHT) and specialist MH services

Details of people who shared their views

Number of people who shared their views
352
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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0
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