The Experience of GP Services: A trends analysis report by Healthwatch Harrow

This is a summary report by Healthwatch Harrow.

This report is based on the experience of 1,341 people. The feedback is based on views about GP services in the area from April 2023 to March 2024.

Key findings:

Top themes - A broad majority of people receive good quality treatment and nursing care, with good levels of involvement and support. According to feedback, patients would like greater levels of service access.

Service Access - People continue to report difficulties with telephone access, associated problems with booking, and longer than expected waits for routine appointments.

Clinical Treatment and Staff Attitude - Experiences indicate a broad majority of people receive good quality treatment & nursing care, however user involvement is in cases lacking. On staff attitude, there is general praise for clinicians, while notable criticism of reception staff.

Administration and Communication - Many people complain of general administration, and some would like greater levels of support from reception staff, and levels of communication service wide. Repeat prescriptions, test results and staff training are also cited as issues.

There are no recommendations in this report.

There are no follow up actions in this report.