The Experience of GP Services: A trends analysis report by Healthwatch Harrow
Download (PDF 2.31 MB)Summary of report content
This is a summary report by Healthwatch Harrow.
The report is based on the experiences of 1,638 people and relates to GP services. The feedback is from July 2023 to June 2024.
Key themes:
Top Themes - A broad majority of people receive good quality treatment and nursing care, with good levels of involvement and support. According to feedback, patients would like greater levels of service access.
Service Access - People continue to report difficulties with telephone access, associated problems with booking, and longer than expected waits for routine appointments.
Clinical Treatment and Staff Attitude - Experiences indicate a broad majority of people receive good quality treatment & nursing care, however user involvement is in cases lacking. On staff attitude, there is general praise for clinicians, while notable criticism of reception staff.
Administration and Communication - Many people complain of general administration, and some would like greater levels of support from reception staff, and levels of communication service wide. Complaints processes, test results and staff training are also cited as issues.
There are no recommendations in this report.
There are no follow up actions in this report.