The Experience of GP Services: A trends analysis report
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Healthwatch Harrow report on trends in the feedback they received in the period October 2023 to September 2024 about GPs. During this period they heard from 1,945 people on this topic.
A broad majority of people receive good quality treatment and nursing care, with good levels of involvement and support. According to feedback, patients would like greater levels of service access. Overall sentiment is 79% positive and 21% negative.
People continue to report difficulties with telephone access, associated problems with booking, and longer than expected waits for routine appointments.
Experiences indicate a broad majority of people receive good quality treatment & nursing care, however user involvement is in cases lacking. On staff attitude, there is general praise for clinicians, while notable criticism of reception staff.
Many people complain of general administration, and some would like greater levels of support from reception staff, and levels of communication service wide. Complaints processes, test results and staff training are also cited as issues.