The Experience of GP services
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Healthwatch Halton report on trends in the data they receive about GPs during the period 1 January to 31 March 2025. During that period, they heard from 529 people.
A majority of people receive good quality treatment and nursing care, on the whole. According to feedback, patients would like greater levels of service access, involvement, communication and support.
People continue to report difficulties with telephone access, associated problems with booking, and longer than expected waits for routine appointments.
Experiences indicate patients would like greater levels of support, involvement and empathy. Choice (of in-person appointments or preferred clinician) is also an issue.
Many people complain of general administration, and some would like greater levels of support from reception staff, and levels of communication service wide. Repeat prescriptions, test results and staff training are also cited as issues.