The experience of GP services
Download (PDF 2.42 MB)Summary of report content
Healthwatch Harrow report on the key themes in the feedback they received about GPs during the period July 2021 to June 2022. During this period they heard from 699 people.
The vast majority of people receive good quality treatment and care, with good levels of involvement, comments suggest. According to feedback, patients would like greater levels of service access, communication, empathy and support.
People continue to report difficulties with telephone access, associated problems with booking, and longer than expected waits for routine appointments.
Experiences indicate the vast majority of people receive good quality treatment and nursing care, with good levels of involvement. On staff attitude, there is general praise for clinicians, while notable criticism of reception staff.
Many people complain of general administration, and some would like greater levels of support from reception staff, and levels of communication service wide. The ability to register is also cited as an issue.