Executive Summary: Health, care & wellbeing experiences in Richmond during Coronavirus

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Summary of report content

Healthwatch Richmond conducted an investigation into 376 people's experiences of health and care during the Coronavirus. 

The report found that virtual appointments received a mixed response, particularly negative experiences for those with mental health conditions. There were difficulties requesting repeat prescriptions for those who did not use online GP services. Visiting clinical settings was a concern for people with long term conditions and that communication about control measures was welcomed. Some people commented that they were discharged from hospital before they were ready. People who had a high perceived risk, were concerned about leaving the house and reported that clear credible information about how to protect themselves would help. Loneliness and isolation was a common theme for those who lived alone or in shared housing. Carers reported that the face to face and peer services that they often gained significant

support from had largely ceased.

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General details

Local Healthwatch
Healthwatch Richmond upon Thames
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Cancellation
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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