Evaluation of the Eye Clinic Liaison Officer Service at James Cook University Hospital
Download (PDF 953.06 KB)Summary of report content
In June 2017, Healthwatch Middlesborough and Healthwatch Redcar and Cleveland worked in partnership to look at the pathway that a person with sight loss may follow to identify how they are referred to services and where they receive support.
The aim of this work was to gather the views of service users and stakeholders to evaluate the benefits and the impact of the ECLO (Eye Clinic Liaison Officer) service at JCUH (James Cook University Hospital). They also wanted to find out how the ECLO service at JCUH compares regionally and highlight how a reduction in funding will affect the access and support given to patients locally.
Representatives carried out telephone consultations with 30 patients who had given permission to be contacted, and asked questions regarding their experience of the service.
The report makes 3 recommendations to the service: That a recognised pathway be implemented so that all patients with a sight loss diagnosis are referred to an ECLO, that funding for the ECLO service at JCUH is continued in the long-term for the benefit of patients, and that dedicated space for the delivery of the ECLO service should be identified.
The report does not contain a response from the service provider.