Evaluating the effectiveness of the Pharmacy First service in Wiltshire
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Healthwatch Wiltshire wanted to understand the impact of the Pharmacy First service. They undertook a survey, engagement and interviews, reaching a total of 83 people.
The research undertaken showed a fairly low recognition amongst the public surveyed of Pharmacy First, although those who have used it are relatively satisfied with the service. Pharmacists themselves were clear about the impact of the service on their role, both positive and less positive.
Pharmacists also shared what they saw as enablers and blockers for the service and how it might be developed in future. The research and surveying highlighted that Pharmacy First sits at a junction just now where there are options to select to develop the service gradually and steadily, or risk the service being crushed by too much demand all at once without minimising the challenges which have been discussed with service providers.