Epsom Health and Care at home: people's experience of integrated care
Download (PDF 2.42 MB)Summary of report content
Healthwatch Surrey wanted to understand how well the Epsom Health and Care at Home service was working to deliver integrated care to help reduce hospital admissions and delays in hospital discharge for older people. They spoke to five people about their experience of this service.
Key themes included:
- Kind and considerate care
- Knowing who to contact
- Improving communication
- Readiness for discharge
- Follow up and additional needs
The report contains three suggested actions for the service to take.
- Ensure that information sign-posting to a variety of additional support services (including emotional support) is available to all patients following discharge from hospital and throughout re-ablement, to help address their continuing needs.
- Consider how pressures to free up bed capacity are managed and how this is communicated to patients and relatives to best support the needs of the patient, taking into account their home environment and additional support needs.
- Ensure that comments from service users within this report are disseminated and reflected on to inform future practice.
There are no follow up actions in the report.