Enter & View: Wilmslow Manor Care Centre Handforth

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Summary of report content

Healthwatch Cheshire East undertook an announced enter and view visit to Wilmslow Manor Care Centre, Handforth on 19 March 2024.  They spoke to 7 residents and 3 friends and family.

The report looks at:

  • Treatment and care
  • Privacy, dignity and respect
  • Relationships with staff
  • Connection with friends and family and the wider community
  • Activities
  • A person centred experience
  • Communal areas
  • Residents' bedrooms
  • Outdoor areas
  • Food and drink
  • Care home best practice initiatives

The report contains two recommendations.

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General details

Local Healthwatch
Healthwatch Cheshire East
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Public consultation and engagement
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
10
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