Enter & View: Springfield

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Summary of report content

Healthwatch Bromley undertook an enter and view visit to Springfield on 1 November 2023.  Springfield provides homes for people with physical disabilities who want to live as independently as possible. They spoke to 4 family members, 8 tenants and 10 staff members.

The report looks at:

  • Entry and general accessibility
  • General environment
  • Safety, Covid-19 and visiting
  • Feedback and complaints
  • Feedback from residents’ relatives
  • Feedback from residents
  • Feedback from staff

There were six recommendations about activities and staff.

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General details

Local Healthwatch
Healthwatch Bromley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Complaints
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Privacy and confidentiality
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Assisted living/Extra Care housing services/Supported housing

Details of people who shared their views

Number of people who shared their views
22
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