Enter & View Report Ashgrove Care Home

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Summary of report content

This report details the findings of Healthwatch Hounslow’s Enter and View of Ashgrove Care Home in July 2022. London Borough of Hounslow council had indicated that they would like an Enter & View visit to take place at Ashgrove Care Home following a series of issues which had arisen. Four Authorised Representatives, people trained to conduct Enter and Views, spoke to 20 people between 11am-2.30pm. The overall findings are positive, although this report notes a need for more staff, more training for staff, and more activities. The report makes a series of recommendations.

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General details

Local Healthwatch
Healthwatch Hounslow
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
Ashgrove Care Home

Details of people who shared their views

Number of people who shared their views
20
Types of long term conditions
Dementia
Does this report feature carers?
Yes
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