Enter & View: RecoveryHub@SouthLeeds
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Healthwatch Leeds carried out an announced enter and view visit to the RecoveryHub@SouthLeeds on 27 February 2024. The visit was undertaken as part of a planned series of visits to care settings in Leeds and had been prompted by feedback they had received from Leeds City Council, and members of the public. They spoke to 22 people.
People were generally very positive about the care they had received at the recovery hub. The majority of respondents found all or most of the staff to be caring and reported being treated with respect by staff. Everyone who was able to answer, said that they felt safe whilst staying there.
Everyone who was able to answer the question said that they felt that care met their or their relative’s needs. However, some people said that they thought that staffing levels during evenings and weekends meant it took longer for staff to respond to their care needs.
Responses regarding choice in daily routines were mainly positive with most people saying that they were given choice about their daily routine always or most of the time. The majority of respondents also said that they or their relative was given the right support and encouragement to be as independent as they wanted to be.
There was a mixed response as to whether people had been asked about their cultural needs and preferences, with only 14% of respondents confirming that they had.
Around half of respondents were unsure about the next steps were after receiving care at the recovery hub, with some saying they felt it was too early to know. The majority of people reported having received support from physiotherapists or occupational therapists during their stay.
The majority of respondents said they knew who to approach with concerns or complaints.
The recovery hub was generally clean and tidy with spacious communal areas. It was not clear from speaking to people whether all the advertised activities were routinely taking place.
The report includes recommendations on staffing, documenting and acting upon people's religious and cultural needs, involving relatives and ensuring that the Accessible Information Standard is met.