Enter & View: Prince George Duke of Kent Court

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Summary of report content

Healthwatch Bromley undertook an announced Enter and View visit to Prince George Duke of Kent care home on 7 and 9 June 2021. They spoke to 10 residents, 8 family members and 9 staff.

 

The report looks at:

 

  • Accessibility
  • Tour of the building
  • Dining
  • Facilities
  • Support for residents with dementia
  • Admission of residents
  • Medical support and medication
  • Fire safety
  • Covid-19 protocols
  • Feedback from residents
  • Feedback from family and friends
  • Feedback from management and staff
  • Activities

 

The report contains 5 recommendations and a response from the provider.

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General details

Local Healthwatch
Healthwatch Bromley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Triage and admissions
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
27
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
Yes
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