Enter & view: El Shafa Pharmacy

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Summary of report content

Healthwatch Sandwell undertook an Enter and View visit to Al-Shafa Pharmacy on 8 March 2022 to find out patients’ experience of the pharmacy service.  They spoke to 8 customers.

 

They found that this pharmacy works very closely with their local community and is a good resource for anyone needing help, medical advice or support. Its success is attributed to effective relationships both with customers, the communities and healthcare professionals.

 

Although spoken language can be challenging, the staff endeavour to meet the needs of the local communities. Customers spoke well of the service and the care given by staff, the majority use the pharmacy for prescription and over the counter medication.

 

Staff receive regular training and are an established team. The environment is clean, tidy and there are COVID 19 precautions in place.

 

There was one recommendation.

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General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Health inequality
Written information, guidance and publicity
Accessibility and reasonable adjustments
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy

Details of people who shared their views

Number of people who shared their views
8
Age group
65 to 79 years
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
No
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