Enter & View: Dr Ramasamy & Partners December 2023

This is an Enter and View report by Healthwatch Kensington and Chelsea. Healthwatch representatives visited the Dr Ramasamy & Partners GP practice.

During the announced Enter and View visit of Dr Ramasamy & Partners. Healthwatch representatives engaged with eleven patients and three members of staff to gather feedback. 

There are recommendations in this report:

Strengths
• Appointment booking is convenient and flexible, allowing patients to book online, by phone, or at the reception during surgery hours. 

• Home visits are available upon request for housebound or terminally ill patients, and a triage system ensures timely access to care for urgent issues. 

• There is a complaints box which is visible near reception to post feedback. 

• The table at reception with flyers and information allows accessibility of information for patients that cannot stand and read the notice board information or would like to take important 
information away with them. 

• All ten patients we spoke to on the day were overall happy with the service they were receiving. 

Recommendations
• There is no baby changing facility in the bathroom. Providing a space where parents can change their babies would make the surgery more accessible to parents with small children. 

• Provide a water dispenser. Having a water dispenser in the waiting area benefits patients by providing hydration, comfort, convenience, and a positive experience. It also ensures accessibility for all patients, including those with mobility issues. 

• Look into having an automatic door to allow better accessibility for wheelchair users or anyone with a mobility issue or baby pram. 

• Improve waiting area consider incorporating separate seating area so patients can practice social distancing. 

There are no follow up actions in the report, but the provider has responded to the recommendations.