Enter & view: Arrowe Park Hospital, discharge hospitality lounge revisited

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Summary of report content

Healthwatch Wirral revisted the discharge hospitality lounge 3 months after their initial visit. During this observation, they were made welcome by staff during the visit. The lounge had made several improvements, recommended by Healthwatch in their previous visit, which made the lounge more welcoming.

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General details

Local Healthwatch
Healthwatch Wirral
Publication date
Type of report
Enter and View
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Other
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)

Details of health and care services included in the report

Details of health and care services included in the report
Discharge lounge/ discharge team/ discharge to assess

Details of people who shared their views

Number of people who shared their views
0
Does this report feature carers?
No
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0
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