Enter & view: Arrowe Park Hospital, discharge hospitality lounge
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We were made welcome by the Lounge Manager and other staff during the visit. General information was forthcoming and answers appeared honest and open. The Lounge had a nice atmosphere and patients who engaged with Healthwatch Authorised Representatives felt that they were receiving good care from the staff team. The lighting in the lounge was dim due to lack of natural light and windows. Staff appeared to be happy working in the Lounge and patients looked comfortable. It could not be ascertained that when patients were accommodated in the side bay area that there would be a member of staff permanently available in order to prevent any unauthorised access to records or equipment stored there.