Enter and view:Highcliffe Medical Practice Higham and Cliffe Surgeries, Medway

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Summary of report content

Healthwatch Medway carried out a planned enter and view visit to Highcliffe Medical Practice Higham and Cliffe Surgeries in the week commencing 11th December 2017.

Three authorised representatives carried out the visit with the aim of speaking to a range of patients at the practice. They were also aiming to understand any pressures the practice was experiencing by speaking to staff members and the practice manager.

During the visit 102 patients were spoken to, 63 at Highcliffe Surgery and 38 at Cliffe Surgery. Permission was gained during an initial introduction to talk to the patients and everyone seemed keen to participate.

The majority of patients were happy with being able to get an appointment at the surgeries. Questions were asked relating to the appointment system and choice of doctors, treatment satisfaction and service from staff.

Recommendations were made to use signage to show toilet facilities and to keep doors closed for privacy of patients.

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General details

Local Healthwatch
Healthwatch Medway
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of people who shared their views

Number of people who shared their views
102
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
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