Enter and view:Cranwell Court Care Home, North East Lincolnshire

This was an announced/unannounced visit with a letter being sent to the Care Home 6 weeks in advance of the date and a letter a week before, saying there would be a visit.

Summary of findings; residents were treated with respect during our visit, staff were fully aware of safeguarding issues and had received training, a number of doors and cupboards were left unlocked or with keys in containing high risk equipment, residents appeared clean and well dressed, there were several wheelchairs, a wooden bed frame and a hoist left along the upstairs landing and the lift entrance on the 1st floor appeared cluttered, staff to be reminded PPE to be worn when assisting residents with feeding and attending to personal care, there were concerns around correct moving and handling techniques.

Recommendations: contractors working within the building must be reminded to safeguard residents by locking the isolation units, ensure that staff remove keys from treatment cupboards and doors to rooms containing high risk equipment are kept locked at all times, corridors and lift access areas to be kept free of surplus equipment, which could be temporarily housed in an empty room, correct PPE to be worn when assisting residents with feeding and attending to personal care, ensure staff are using the correct moving and handling techniques, encourage residents to wear footwear that will not put them at risk of trips and falls, consider where equipment is dried in the home on radiators so they aren’t in residents reach, ensure bins are emptied regularly and that waste bags are removed ASAP, staff to be reminded to respect the wishes of residents over times to be awakened in the morning.

Service Provider Response; we did not receive a response in the 20 working days given from the service provider or manager after numerous telephone calls and email reminders