Enter and view: Youell Court Care Home

Healthwatch Coventry undertook an Enter and View visit to Youell Court Care Home on 24 November 2022. They spoke to seven residents, the head of care services, and 2 members of staff, and received one questionnaire from a visitor.

Youell Court is a purpose-built facility set in spacious grounds. The environment and furnishings were of a good standard. Communal areas were spotless, light, and well decorated and the temperature was comfortable. At the time of the visit the property was going through refurbishment in some areas.

There was no hand sanitiser available at the entrance, although staff were wearing PPE / masks, and gloves in the home. The lobby area was clean, warm and well organised.

Two maintenance issues in a bathroom were reported during the visit. The home environment followed dementia friendly design principles.

The residents the Healthwatch team spoke to were very happy living at Youell Court and the atmosphere was calm.

There are a range of initiatives to support residents’ health. Staff use electronic record systems and earpieces for communication.

GP support to the care home was described as working well. Staff received training on oral health. Chiropodists visited residents. However, some residents had not seen a dentist or had hearing checks.

Activities were available for residents with an activities leader coordinating and supporting planned daily events.

Staff on a whole were happy, although there were some concerns highlighting the ratio of staff to residents and in meeting the needs of the residents. This linked with some comments from residents regarding not seeing night care staff.

The report contains five recommendations and a response from the provider.