Enter and view: York Road Surgery

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Summary of report content

Healthwatch Redbridge conducted an Enter and View visit at York Road Surgery in October 2017 as part of the local Healthwatch programme of Enter and View visits to GP Practices in Redbridge to evaluate whether providers are adequately supporting people with communication impairments to use services.

Enter and View representatives made observations and engaged with the Practice Manager, staff members and four patients during the visit.

Observations focused around whether providers met their obligations under the Accessible Information Standard. Volunteers looked at website accessibility, building accessibility, parking, facilities, provision of information and alternative formats, hearing loops and procedures to support the communication of patients with a hearing or vision impairment.

A total of 4 recommendations were made suggesting ways to enhance the service to meet obligations set out under legislation as above.

The report contains a response from the provider. The provider has promised to investigate with their website provider whether improvements can be added to the information available online.

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General details

Local Healthwatch
Healthwatch Redbridge
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Triage and admissions
Booking appointments
Building, Decor and Facilities, including health and safety
Parking and transport
Communication with patients; treatment explanation; verbal advice
Complaints
Health inequality
Written information, guidance and publicity
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
York Road Surgery

Details of people who shared their views

Number of people who shared their views
4
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of disabilities
Sensory impairment
Learning disability or difficulties
Physical or mobility impairment
Long term condition
Types of long term conditions
Blindness or severe visual impairment
Deafness or severe hearing impairment
Learning disability
Does this report feature carers?
Not known
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