Enter and view: York Manor Care Home

Healthwatch York undertook an announced enter and view visit to York Manor Care Home on 12 March 2026.  They spoke to 21 people.

York Manor Care Home is purpose-built and opened in late October 2024. It is part of the Tanglewood Care Homes Group. It offers residential and dementia care services across three floors. They can support people needing respite and/or rehabilitation (although there was no-one receiving this care when we visited.) They do not take people through City of York Council’s discharge to assess scheme. The home can provide end of life care – with support from District Nurses, the community palliative care team and St Leonard’s Hospice. The care home is upskilling staff (senior carers and team leaders) to be able to do some tasks like dressings and insulin. The aim is to save the District Nurses time and provide more timely support to residents.

At the time of the visit, Healthwatch found that York Manor Care Home was operating to a good standard. 

Positive feedback

• The building is purpose-built, well decorated and spacious. It is very clean with a variety of communal rooms where residents can sit.
• The staff seemed friendly and interacted well with residents, particularly on the first floor offering dementia care.
• The food is prepared fresh on site. The menus have good variety with dietary needs and preferences catered for. There is plenty of food and drink for residents.
• The activities coordinators are proactive and there are plenty of activities happening. These include outings that many residents appreciate.
• The manager is approachable. Family and friends feel able to raise anything with her if needed.
• Staff are aware of how to support residents with sight loss. They take care to introduce themselves when they enter a resident’s room when they are blind.
• Staff and residents are inclusive and welcome diversity.
• Residents can see GPs in a timely manner and GPs visit weekly.

Recommended areas for improvement

• Review staffing levels and tasks to make sure residents are not kept waiting for help, especially in lounges, and can access the care they need.
• Support residents to learn how to get support when they are in lounges. Many felt they just have to wait for a carer to come to them and were not aware of call bells in lounges.
• Review mobility equipment provision and availability to ensure residents are not waiting for long periods for help to get up or go to bed if they require assistance via equipment or two staff members.