Enter and view: York House Residential Home
Download (PDF 916.04 KB)Summary of report content
Healthwatch Trafford gather information on people’s experiences of health and social care services and there are times when it is appropriate for Healthwatch Trafford to see and hear for themselves how services are being delivered: these visits are called ‘Enter and View’, they are not inspections.
Healthwatch Trafford visited York House Residential Home on 23rd May 2018.
The summary of findings highlighted areas in relation to patient feedback, staff feedback and observation. The findings inform on the day of the visit, Healthwatch Trafford observed staff attending to residents in a pleasant and caring manner, they noted that lots of conversations were taking place between staff and residents. Staff Healthwatch Trafford spoke to told them that they were happy working at the home and felt supported by the management. Healthwatch Trafford were informed by staff that they knew the residents very well and enjoyed caring for them.
The report includes 2 recommendations. These include consider providing identification badges for all members of staff. Review the process of ensuring that residents clothes are returned correctly.