Enter and view: Yarborough House

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Summary of report content

Healthwatch North East Lincolnshire undertook an Enter and View visit to Yarborough House Care Home on 5 June 2023.  They spoke to 11 people.

Overall, Yarborough House had a family, friendly and homely feel to it. Staff seemed to really care about residents and Healthwatch observed that meals, activities and individual bedroom décor were all chosen by the residents.

The home had a person centred approach, staff were seen interacting with residents and residents interacted with each other. Healthwatch identified a number of issues of good practice, including celebrating birthdays, involving residents in activity planning, being dementia friendly and keeping loved ones informed.

The report includes recommendations about the environment and making the home more dementia friendly, and a response from the provider.

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General details

Local Healthwatch
Healthwatch North East Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
11
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