Enter and view: Wrekin Unit The Princess Royal Hospital, Shropshire

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Summary of report content

Aim: To assess the levels of confidence in maternity services and care following the Maternity Services review and reconfiguration. The visit was semi – announced with notification that a visit would take place within a certain timeframe but not the date and time of the visit.

We were looking at maternity services pre and post birth. We spoke to two patients in the post-natal bays and three patients in the ante-natal clinic as well as two patients in the Day Assessment Unit. We also talked to the two midwives on duty on the MLU.

All the patients we spoke to thought that the MLU had a calm, quiet and homely atmosphere. Most patients appreciated the comprehensive information pack, though one patient fount it easier to be told, rather than read, information. We were told by patients that most of the anti – natal and post – natal support provided by staff was good or very good. Patients also told us that waiting times for most appointments were minimal. All patients agreed that their privacy and dignity were respected by all staff. MLU staff said they had appropriate training, alongside staff from the CLU and other MLUs. Rotation of staff ensures that all staff are kept up - to - date. Staff were able to use an interpreting service and were able to meet the faith needs of patients.

Recommendations: Action is taken to reduce the waiting times for patients to see a consultant. More trained staff are provided to run Parentcraft classes.

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General details

Local Healthwatch
Healthwatch Shropshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Report
Key themes
Building, Decor and Facilities, including health and safety
Written information, guidance and publicity
Service organisation, delivery, change and closure
Staffing - levels and training
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Primary research method used
Observation (eg Enter and View)
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Health visitors including baby clinics
Inpatient care/General inpatients
Maternity care
Name of service provider
Shrewsbury and Telford Hospital NHS Trust

Details of people who shared their views

Number of people who shared their views
7
Age group
Not known
Gender
All
Sexual orientation
Not known
Pregnancy/maternity
Given birth in the last 26 weeks
Does this report feature carers?
No
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0
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