Enter and view: The Woodside Medical Centre

Download (PDF 687.91 KB)

Summary of report content

Healthwatch Rochdale undertook an enter and view visit to Woodside Medical Centre on 17 July 2025.  They identified three quick wins which could improve the service and patients’ experiences at The Woodside Medical Centre. 

1. To activate a call back option on the telephone system and improve continuity of messaging on the phone system 

2. To offer training sessions to help patients use digital access tools and promote this both digitally and in person, involving the PPG where appropriate 

3. To ensure waiting room TV is on during practice hours to maximise patient communication opportunities

Would you like to look at:

General details

Local Healthwatch
Healthwatch Rochdale
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Remote appointments and digital services
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Did you find this attached report useful?
0
No votes have been submitted yet.