Enter and view: Woodside
Download (PDF 449.38 KB)Summary of report content
This is an enter and view report conducted by Healthwatch Central Bedfordshire 6 September, 2016. During the visit Healthwatch representatives spoke to people, which included a mix of staff and relatives. The visit was announced.
Overall the home was found to be operating to a mixed standard. There were several areas that required improvement as summarised below.
Recommendations were made as part of this report. No response from the home manager has been attached.
Summary of recommendations:
Although staff wear different coloured uniforms to depict their role within the home, HWCB would recommend that all staff working in the home should also wear visible and easy to read name badges for the benefit of both residents and visitors.
HWCB recommends that the identity of each resident’s key worker should be more apparent, not only to the resident, but also for visiting relative and guests.
Realisation of plans to extend the Home could take several months. To benefit existing residents, urgent redecoration of the home is highly recommended including replacement carpets, curtains and all the crockery within the home.
HWCB would also recommend that a recruitment plan is developed, particularly in light of plans to extend the home, given the difficulties currently experienced with recruiting.
It is highly recommended that the Home review their laundry service for the benefit of residents given the comments from both residents and relatives concerning missing and relocated items of clothing.
It is recommended that the Home review their menu choices to ensure not only a balanced and nutritious meal but an appealing presentation which is equally as important.
Healthwatch Central Bedfordshire recommends that this report is shared with the residents of Woodside and their family members and to advise that if they should wish to contribute any additional comments about the report, they should contact Healthwatch Central Bedfordshire direct on 0300 303 8554.
Finally, HWCB would recommend that Woodside continue to be monitored on a regular basis to ensure that quality of care is not only sustained but continues to improve.