Enter and View: Woodlands Park Surgery

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Summary of report content

Healthwatch Windsor, Ascot and Maidenhead undertook an Enter and View visit to Woodlands Park Surgery on November 29th, 2019. The purpose of the visit was to observe patients engaging with staff and their surroundings, capture the experience of patients and record any ideas they may have to improve the services.  

Healthwatch staff found that the surgery was mainly clean and tidy, the waiting room well decorated; there were only four parking spaces and a disabled parking bay outside the surgery; variety of information and leaflets were available however, display was confusing with some information obscured; reception staff were friendly and welcoming; privacy around reception area was good. The report also contains one response from the Patient Participation Group survey.

The surgery's website was also reviewed by Healthwatch staff and they found easy to find and clear information, but some were out of date and some links were broken. There were areas where additional information could be included/expanded. The site has a language changer and a link to AbilityNet.

The report made 9 recommendations and contains a response from the providers for some of the comments.

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General details

Local Healthwatch
Healthwatch Windsor, Ascot & Maidenhead
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Written information, guidance and publicity
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
None
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Name of service provider
Dr Hemanthe Kumar

Details of people who shared their views

Number of people who shared their views
17
Age group
All
Gender
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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