Enter and view: Woodland Road Care Home

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Summary of report content

Healthwatch Cheshire West conducted an Enter and View visit to Woodland Road Care Home, a 4 bedded Care Home run by MacIntyre Care, on 25 February 2014.

Woodland Road Care Home provides care and support to a maximum of four people who have severe learning disabilities and are unable to live independently. The Home is situated in a dormer bungalow in a residential area close to shops and transport links. There is parking space at the back and in front of the bungalow, also providing space for the Home's large minibus. The garden is well fenced and the residents are able to get into the garden by a ramp from the conservatory.

The Authorised Representatives were unable to directly communicate with residents on this visit so conversations were held with relatives and staff. All staff take a role in activities and take a turn in driving the mini-bus. The parent of one resident told the visiting team that two of the residents were taken to a theatre in Liverpool to see a musical show the previous week. The Home organises outings to hydrotherapy and swimming, reflexology, and residents attend Rebound sessions as well as using their own in-house sensory room.

The Authorised Representatives were told how one resident is taken to the cemetery once a month to put flowers on his mother's grave and another is encouraged to take photos on his iPad so that he can show his family what he has been doing.

The only recommendation made was that the families of residents should be more involved in developing care plans. There was no provider response included within the report.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Access to services
Administration (records, letters, results)
Triage and admissions
Building, Decor and Facilities, including health and safety
Parking and transport
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Public consultation and engagement
Food, nutrition and catering
Written information, guidance and publicity
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
Not known
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
4
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Types of disabilities
Learning disability or difficulties
Types of long term conditions
Learning disability
Does this report feature carers?
Yes
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